The website www.logicworks.com is provided by Logicworks Systems Corporation, a company whose office is at Logicworks Systems Corporation, 155 Avenue of the Americas, 8th Floor, New York, NY 10013 (‘we’, ‘our’, ‘us’, or ‘Logiworks’).

Logicworks will answer questions regarding the collection, storage and use of Personal Information that we collect from this Website. Please contact us:

Name:  Logicworks Privacy Team

By email: privacy@logicworks.net

By mail: Logicworks Systems Corporation
155 Avenue of the Americas
8th Floor
New York, NY 10013
Attn: Logicworks Privacy Team

We have appointed GRCI Law Limited as our DPO, who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, our privacy practices or how we handle your personal data, please contact our DPO at dpoaas@grcilaw.com.

Personal data (also called personal information) is information which we could reasonably use to identify you directly or indirectly for example your name, address, bank account details, internet protocol (IP) address, username or another identifier.

Some personal data is unique to you and therefore requires greater protection. This data is referred to as sensitive or special category data which includes information regarding your health, religious or philosophical beliefs, race, or ethnicity to provide a few examples.
Some jurisdictions may consider additional categories of personal data to be sensitive data, including financial information or precise geolocation.

We collect personal information from the visitors to our website and customers. We may collect, use, store and transfer different kinds of personal information about you depending on our relationship with you:

• Identity data: may include your  name, user name or other similar identifier and any other identity data that you may include in your communication with us.
• Employment and Commercial Data:  may include your company names and job titles.
• Contact data: may include addresses, phone numbers, facsimile numbers, and email addresses.
• Transaction Data: may include details about our transactions with you including, service orders,  fulfilment of your orders,maintenance requests and billing details.
• Preferences: may include details about your product and service preferences.

• Communication and Requests: includes your reasons for contacting Logicworks, your communication records and copies of your correspondence (including email addresses), if you contact us; and your responses to surveys that we might ask you to complete for research purposes.
• Candidate data: Includes information you have provided to us in your curriculum vitae, covering letter and/or application form, including name, title, address, telephone number(s), personal email address, date of birth, job title, job role, location, employment history, qualifications, areas of specialisms and registrations with professional bodies.

• Location data: we may collect your location data from your IP address and through your contact forms and communications with us within which you provide us those details.
• Technical data: we may collect your IP address, your login data, browser, version and language, time zone setting and location, internet service provider, browser plugin types and versions, operating system and platform, and other technology on the devices you use to access our Website.
• Usage data: Includes information about how you use our Website, access dates and times, Web pages viewed, search information, and other similar statistics.
• Marketing and communications data: Includes your preferences in receiving marketing, from us and our third parties and your newsletter subscription preference.
• Non-personal data that does not directly or indirectly reveal your identity or directly relate to an identified individual, such as demographic information, statistics, or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal data. For example, we may aggregate personal data to calculate the percentage of users accessing a specific Website feature.

Logicworks does not intentionally collect personal information that reveals race, ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, views, or activities, that concerns health or sex life, information about social security benefits, or information on criminal or administrative proceedings and sanctions other than in the context of pending proceedings.

Some jurisdictions may consider additional categories of personal data to be sensitive data, including financial information or precise geolocation, will only process that and any other sensitive personal information in the relevant jurisdiction if and to the extent permitted or required by applicable law.

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us information about yourself by filling in forms or by corresponding with us by phone, email or otherwise. This includes information you provide when you create an account, subscribe to our service, search for a product or service, place an order, enter a promotion or survey, call our customer service number, and when you report a problem with our Website.

We collect personal information directly from you  via interactive tools and forms located on the Website. Logicworks’ interactive forms and tools include, but are not limited to, Live Person Chat, Contact Us, and Build A Solution.

• Automated technologies or interactions – We also collects standard information from you using automated tools. These automated tools collect information such as your browser type and language, Internet service provider, Internet protocol (IP) address, access dates and times, Web pages viewed, search information, and other similar statistics. The automated tools used by Logicworks to collect this information include, without limitation, Web beacons, cookies, embedded Web links and other commonly used information-gathering tools. Please see our Cookie Notice for more information.
• Third parties or publicly available sources. We may receive information about you from third parties including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, data brokers, or aggregators.

We need your personal information to conduct our business and provide you with our website and services. We only process personal information if and to the extent permitted or required by applicable law  in the relevant  jurisdiction, including in accordance with a lawful basis and/or  an individual’s consent as required  by law.

Most commonly we will use your personal information in the following circumstances:

• Where you have consented before the processing.
• Where we need to perform a contract, we are about to enter or have entered with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

For more information in specific jurisdictions see the following sections at the end of this privacy notice:

• For EEA and UK residents
• For California Residents
• Additional Specific State and National Requirements

We use your personal data to provide you with products, offer you services, communicate with you, deliver advertising and marketing, or to conduct other business operations, such as using data to improve and personalize your experiences. Examples of how we may use the personal data we collect include to:

• Present and personalizing our Website and provide you with the information, products, services, and support that you request from us.
• Meet our obligations and enforce our rights arising from any contracts with you, including for processing payments, billing or collections, or comply with legal
• Fulfil the purposes for which you provided the data or that were described when it was collected.
• Notify you about changes to our Website, products, or services.
• Ensure that we present our Website content in the most effective manner for you and for your computer.
• Diagnosing problems with a Customer’s hosting environment, provide access to secure areas of this Website (e., CRP or Pulse)
• Administer our Website and conduct internal operations, including for troubleshooting, data analysis, testing, research, statistical, and survey purposes.
• Improve our Website, products or services, marketing, or customer relationships and experiences.
• Enable your participation in our Website’s interactive, media, or other similar features.
• Protect our Website, employees, or operations.
• Configuring marketing and outreach programs, measuring or understanding the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you.
• Tracking the number of times advertisements and emails are viewed, correspond with potential new customers (subject to their consent), and update services on a periodic basis
• Make suggestions and recommendations to you and other users of our Website about goods or services that may interest you or them.

We may use non-personal data for any business purpose.

If we rely on your consent to process your personal information, which may be express or implied consent according to the applicable law, you have the right to withdraw consent at any time. You can withdraw your consent by contacting us at privacy@logicworks.net

Please note that this will not affect the lawfulness of the processing before the withdrawal, nor when applicable law allows, will it affect the processing of your personal information on the basis of any other lawful ground other than consent.

Insofar as reasonably necessary for us in delivering our products and services to you and for the purposes set out in this Privacy Notice, we may share your personal information with the below parties that help us manage our business and deliver our products, or services:

• Any member of our corporate group
• Business partners, suppliers, service providers, sub-contractors, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization). We contractually require these third parties to keep that personal data confidential and use it only for the contracted purposes.
• Third parties to market their products or services to you if you have consented to/not opted out of these disclosures. We contractually require these third parties to keep that personal data confidential and use it only for the contracted purposes. For more information, see Your Personal Data Use Choices.
• Advertisers and advertising networks that require the data to select and serve relevant ads to you and others.
• Credit reference agencies when required to assess your credit score before entering into a contract with you.
• To fulfil the purpose for which you provide it.

We only allow those organisations to handle your personal information if we are satisfied, they take appropriate measures to protect your information. We also impose contractual obligations on them to ensure they can only use your personal data to provide services to us and to you.

We or the third parties mentioned above occasionally also share personal data with:

• our and their external auditors, e.g., in relation to the audit of our or their accounts, in which case the recipient of the information will be bound by confidentiality obligations;
• our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations;
• law enforcement agencies, courts, tribunals, and regulatory bodies to comply with our legal and regulatory obligations;
• other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised, but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations.

The specific kind of information we share will depend on your activities with us and only to the extent as required or permitted by law, and/or with your consent.

Please note however that this Privacy Notice does not apply to sharing of personal information by third party providers who may collect personal information from you and may share it with us. In these situations, we strongly advise you to review the applicable the third party provider’s privacy notice before submitting your personal information.

We do business globally and may centralise certain aspects of our information processing activities and data storage in different countries. We may therefore have to share and transfer your personal information from one country to another, or even across multiple jurisdictions. Your personal information may therefore be subject to privacy laws that are different from those in the country where the personal information is collected or those in your country of residences.

We will ensure your personal information has an appropriate level of protection and will undertake appropriate due diligence and risk assessments prior to transferring the information. We will ensure the transfer your personal information in line with applicable Data Protection Law. Often, this protection is set out under a contract with the organisation that receives your personal information. You can find more details of the protection given to your information when it is transferred overseas by contacting us.

You may always choose what personal information (if any) you wish to provide to us. Please note, however, some of our products and services to you may be affected if you choose not to provide certain details, for example, we cannot reply to you without a name or contact details.

The security of your personal data is very important to us. We use physical, electronic, and administrative measures designed to protect your personal data from loss, misuse, and unauthorized access, use, alteration, or disclosure. These measures include employee training, periodic reviews, assessment, and implementation of new (or applicable) technologies and purging of data, encryption, firewalls, and restrictions on access. In addition, all personal data is located in data center facilities with enhanced security features. All data is safeguarded to established security standards.

Unfortunately, the transmission of information via the internet is not completely secure. Although we take reasonable efforts to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Website. Any transmission of personal data is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Website.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

• Promotional Offers from the Company. If you do not want us to use your email address/contact information to promote our own products and services, or third parties’ products or services, you can opt-out by checking the relevant box located on the form where we collect your data or at any other time by logging into the Website and checking or unchecking the relevant boxes to adjust your account profile’s user preferences, or by sending us an email with your request to privacy@logicworks.net

You may also opt-out of further marketing communications by replying to any promotional email we have sent you or following the opt-out links on that message. This opts out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience, or other transactions.

• Third-Party Advertising. If you do not want us to share your personal data with unaffiliated or non-agent third parties for promotional purposes, you can opt-in/opt-out by checking the relevant box located on the form where we collect your data. You can also always opt-out by logging into the Website and checking or unchecking the relevant boxes to adjust your account profile’s user preferences, or by sending us an email stating your request to privacy@logicworks.net
• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly. For more information about tracking technologies, please see our Cookie Notice.
• Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by checking the relevant box located on the form where we collect your data. You can also always adjust your user advertising preferences in your account profile by checking or unchecking the relevant boxes, or by sending us an email stating your request to privacy@logicworks.net

Each time you interact with our website, we may, depending on the consent provided and your jurisdiction, automatically collect personal information, including technical data about your device, your browsing actions and patterns, content and usage data. We collect this data using Cookies, server logs and other similar technologies like pixels, tags and other identifiers in order to remember your preferences, to understand how our website is used, and to customise our marketing offerings.

Please see more information in our Cookie Notice here.

We are subject to the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR) in relation to goods and services we offer to individuals and our wider operations in the UK and European Economic Area (EEA).

This privacy notice relates to personal data where Logicworks is the controller of the personal data subject to UK and EEA data protection law.

1. EU Representative

We have appointed IT Governance Europe Ltd to act as our EU representative. If you wish to exercise your rights under the EU General Data Protection Regulation (EU GDPR) or have any queries in relation to your rights or general privacy matters, please email our representative at eurep@itgovernance.eu as well as privacy@logicworks.net

Please ensure you include our company name in any correspondence you send to our representative

2. UK representative

We have appointed GRCI Law limited to act as our EU representative. If you wish to exercise your rights under the EU General Data Protection Regulation (EU GDPR) or have any queries in relation to your rights or general privacy matters, please email our representative at eurep@igrcilaw.eu as well as privacy@logicworks.net

Please ensure you include our company name in any correspondence you send to our representative

Logicworks acts only as a Data Processor with respect to Personal Information that is collected, stored or used by its Customers. Logicworks’ sole function is to provide the limited technical support needed to run Customers’ systems on Logicworks’ servers for the benefit of those Customers.

The table below describes the ways we plan to use your Personal Data, and which Lawful Basis we rely on to do so. We have also identified what our legitimate interests are where appropriate.

More details about who we share your personal data with and why are set out in the table below. In most circumstances, you do not need to pay any charge for exercising your rights. We have one month to respond to you.

To exercise your rights or get more information about exercising them, please contact us at, privacy@Logicworks.com. giving us enough information to identify you.

Please see more details about your rights in the table below. In most circumstances, you do not need to pay any charge for exercising your rights. We have one month to respond to you.

Right to be informed: We have a legal obligation to provide you with concise, transparent, intelligible, and easily accessible information about your personal information and our use of it. We have written this notice to do just that, but if you have any questions or require more specific information.

Right of access: You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information. When you request this data, this is known as making a data subject access request (DSAR). In most cases, this will be free of charge; however, in some limited circumstances, for example repeated requests for further copies, we may apply an administration fee.

Right to rectification: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.

Right to erasure: You have the right to ask us to erase your personal information in certain circumstances. We have the right to refuse to comply with a request for erasure if we are processing the Personal Data for one of the following reasons:

• To exercise the right of freedom of expression and information.
• To comply with a legal obligation.
• To perform a task in the public interest or exercise official authority.
• For archiving purposes in the public interest, scientific research, historical research or statistical purposes.
• For the exercise or defence of legal claims.

Right to restriction of processing: You may ask us to stop processing your Personal Data. We will still hold the data but will not process it any further. This right is an alternative to the right to erasure. If one of the following conditions applies, you may exercise the right to restrict processing:

• The accuracy of the Personal Data is contested.
• Processing of the Personal Data is unlawful.
• We no longer need the Personal Data for processing, but the Personal Data is required for part of a legal process.
• The right to object has been exercised and processing is restricted pending a decision on the status of the processing.

Right to object to processing: You have the right to object to processing in certain circumstances. You can also object if the processing is for a task carried out in the public interest, the exercise of official authority vested in you, or your legitimate interests (or those of a third party).

Right to data portability: This right only applies if we are processing information based on your consent or for the performance of a contract and the processing is automated.

We hope that we can resolve any query or concern you raise about our use of your information. Please contact us atprivacy@Logicworks.com first and title your email “Complaint”. All complaints will be treated in a confidential manner, and we will try our best to deal with your concerns.

You have the right to lodge a complaint with a supervisory authority in the EEA member state where you work or normally live, or where any alleged infringement of Data Protection Law occurred.

The details of European supervisory authorities can be found here: Our Members | European Data Protection Board (europa.eu)

The supervisory authority in the UK is the ICO, which may be contacted at https://ico.org.uk/concerns or by telephone on 0303 123 1113.

The details of the supervisory authority in Switzerland can be found here: https://www.edoeb.admin.ch/edoeb/en/home.html 

Rights of California Residents

We do not sell your personal information.

We may collect the personal information [and sensitive personal information] categories listed in the table[s] below. The table[s] also list[s], for each category, our expected retention period [, use purposes,][ and] [whether we sell the information or share it with third parties for cross-context behavioral advertising].

Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:

• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Data portability.
• Opt-out of personal data processing for targeted advertising and sales.

Colorado, Connecticut, and Virginia also provide their state residents with rights to:

• Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose.
• Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights please privacy@logicworks.net

We may process your information if you have given us specific permission (express consent) to do use your information for a specific purpose, or in situations where your permission may be inferred (implicit consent), You can with draw your consent at any time by emailing us at privacy@logicworks.com

In some exceptional instances we may be able to process your information without your consent:

• If collection is clearly in the consent of the individual and consent cannot be obtained in a timely manner
• For investigations in fraud and crime prevention
• For business transactions provided certain conditions are met
• If disclosure is required to comply with applicable law
• If it is reasonable to expect collection with consent would compromise the accuracy and/or availability of the information and the collection is reasonable for the purposes related to investigating a breach of agreement or a contravention of the laws of Canada
• If it was produced by an employee in the course of their employment, business or profession and the collection is consistent with the purpose for which the information was produced.
• If the collection is solely for artistic, journalistic or research purposes.
• The information is publicly avaible and specified in the applicable regulations.