History & Experience
Logicworks’ strategy of complex hosting as a core competency evolved out of surviving the dot-com era of the late nineties and observing the phenomenon that clients with the most critical systems were most often our smartest and most enjoyable clients to work with.
As uptime requirements continue to become increasingly stringent, Logicworks regularly refines its high-availability infrastructure solutions to meet customer demands. Working with the most successful ASPs and companies delivering Software as a Service (SaaS), ecommerce businesses, and high-traffic content providers, we have become experts in designing and maintaining the most appropriate infrastructures to solve the unique business requirements of our global and diverse client base.
Logicworks Network Operations Center is made up of a loyal and diversely experienced engineering staff. Focusing on complex hosting solutions provides our team with challenging and interesting technology exposure, something we attribute to the successful retention and recruitment of top engineering talent. Our clients benefit by being able to tap vast expertise without having to hire full time staff to truly understand topics such as load-balancing, high-availability clustering, security, data recovery, VMware, Microsoft or Red Hat administration, Oracle, Microsoft SQL, or MySQL database administration.
By focusing exclusively on clients with complex hosting requirements, our customers are able to get immediate attention from qualified Logicworks’ support staff without long wait times or frustrating escalation paths. Our customers demand immediate responsiveness in the event of a failure and tolerate technical incompetence only as much as they tolerate downtime. It is our goal to diligently build, support, and recover our clients’ critical systems with the greatest level of efficiency and responsiveness.
Logicworks has built its internal systems around supporting complex hosting customers. We implement repeatable, automatable procedures wherever possible, and have designed our own ticketing and asset management system known as LogicOps to provide tracking and documentation to ensure precise and rapid delivery of services. Logicworks also undergoes an annual SAS70 Type II audit which our clients can leverage as necessary for their own compliance requirements.
Logicworks has established premium-level partnerships with Microsoft, Oracle, Red Hat, MySQL, and VMware. In addition to being first-in-line for new product offerings, these partnerships allow us to get rapid answers and valuable insight when troubleshooting. To understand more about how Logicworks was built to partner with complex hosting customers, see our co-sourcing model for Logicworks-client partnerships.
